Römergarten Senioren-Residenzen GmbH, Haus Alexander

An absolute catastrophe! Our mother was completely neglected here – dehydrated, blood sugar over 600, barely responsive. No hygiene, no monitoring, no accountability. There were COVID-19 cases in the building, but relatives were given incorrect information. Care documentation was only released after it was printed. "Bad luck" – that's how a life-threatening situation was dismissed. This nursing home is anything but safe. Anyone who loves their loved ones should not place them here!

We helped arrange emergency short-term care for a friend at Haus Alexander, so we are not family members, but rather neutral parties. We have only positive things to say about the facility. Starting with the rooms: the building is new, bright, welcoming, and spacious, with seating areas, etc. Our friend's room was also bright, spacious, and clean, with a large, accessible bathroom. The staff, from administration to nursing and social care, are extremely friendly and helpful, always available, and supportive far beyond what is necessary.

The Alexander House in Kindsbach makes a very well-maintained impression. It features a spacious outdoor area and beautiful, light-filled dining and recreation rooms. I would also like to extend a special thank you to all the staff for their loving care. Even during the initial consultation, we were thoroughly informed about the care services and the various offerings (e.g., freshly prepared meals daily). Throughout our stay, there was constant communication between the staff and our families, allowing for a timely response to individual requests and suggestions for improvement from everyone involved. Despite the generally strained staffing situation in the care sector (which management can only address to a limited extent in the short term; it's a general problem in the healthcare system that working conditions and general circumstances are such), all the staff members were consistently friendly and helpful and always had an open ear for us. Thank you very much for the excellent care.

No, absolutely not!!!! Stay 15.01.25-25.01.25 After my mother fell and suffered two vertebral fractures that couldn't be surgically repaired and were supposed to heal on their own, she came to the short-term care facility. The idea was to get her mobile so I could prepare everything for her to be cared for at home. She was prescribed a Spinomed (back brace) in the hospital, which was supposed to be put on every time she got up. The package wasn't even unpacked during her stay, and to avoid the time and effort of getting her out of bed, they simply put a diaper on her. Every evening after work, I drove to my mother's house and brought food and drink with me to make sure she was eating and drinking something. After noticing on the second day that a buttered bread roll was on the table where the mother couldn't reach it anyway (given her weight of 38 kg), I tried to feed her and give her something to drink every evening, closing the windows in the sub-zero temperatures and putting her in her pajamas and cozy socks. I couldn't find anyone to talk to in the hallways, only the poor residents with dementia who were walking through the corridors crying. On two evenings around 9 pm, when leaving the building, I accompanied a woman who wanted to go home back to her ward, changed her clothes, and put her to bed. From Monday onwards, the mother complained of difficulty swallowing and had a very bad cough. From that evening on, I repeatedly sought out the management and asked them to send a doctor to see her. Every evening, I emphasized that I was worried about the mother and asked her to see him on Thursday when the doctor was in the building. On Thursday evening, I went to pick up the prescription for the hospital bed from the manager and find out what the doctor had said. "No doctor saw your mother because her health insurance card hasn't been scanned at his office yet," he said, adding that he would come next Thursday. I reiterated that it needed to be done immediately and that she urgently needed to be examined, as she had a terrible cough and no appetite; she was constantly tired. On Friday, I didn't see any of the staff. On Saturday, I was just about to leave for my mother's when a staff member called to say that the emergency doctor was in the building and needed to speak to me urgently. The emergency doctor told me that my mother was in a catastrophic state, completely dehydrated, and they didn't know if she would survive the transport to the hospital. Twenty minutes later, I was in the emergency room where my mother was given IV fluids and examined. After the examination, she was diagnosed with COVID, influenza, pneumonia, and fluid in her lungs. She was taken to the ward and died after 19 hours 😭 For four days I asked for a doctor to examine her, repeatedly saying she was coughing so badly and had trouble swallowing... My mom turned 77 and she certainly could have lived longer if something had been done sooner. A few days later, after my friend and I picked up her things, the nursing home management told me that a doctor had listened to my mom's lungs on Thursday and hadn't noticed anything unusual... In utter despair, I just laughed 😖😭 and assured them I wouldn't recommend the place to anyone. When I mentioned the 5-star reviews were bought likes, I was told it was an accusation. I left the home and will never go back. I visited my mother every day. I really wonder what happens to the residents who are visited weekly, monthly, or not at all?! One can only pray that one doesn't get that old and end up in a place like that.

We were very satisfied with the short-term care; the staff is attentive and helpful. There's always someone available to answer questions or address any concerns. We can wholeheartedly recommend this accommodation. The rooms are spacious and always clean.